Hotel Receptionist - Luxury Hospitality Role in Bali

Join our prestigious hospitality team as a Hotel Receptionist in the heart of Bali's most vibrant tourist destinations! This is your opportunity to be the welcoming face of luxury accommodations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, where you'll greet guests from around the world and ensure their stay is nothing short of exceptional. As a receptionist at our luxury hotel, you'll be the first point of contact for guests, handling check-ins, check-outs, and managing reservations with professionalism and warmth. Our hotel is renowned for its exceptional service and attention to detail, and we're looking for a dedicated professional to uphold our high standards.

In this role, you'll use our state-of-the-art Property Management System (PMS) to manage guest data, reservations, and room assignments efficiently. You'll also be responsible for maintaining our reception area, ensuring it's always clean, organized, and inviting. Daily tasks include handling guest inquiries, coordinating with housekeeping and other departments, and ensuring smooth operations throughout the hotel. This is a fantastic opportunity to grow your career in the luxury hospitality industry, with potential for advancement and professional development.

We offer a competitive salary of Rp 3,800,000 - Rp 4,000,000 per month, along with a comprehensive benefits package that includes health insurance, paid leave, and opportunities for career growth. Join us and be part of a team that values excellence, guest satisfaction, and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Manage guest check-ins and check-outs using our Property Management System (PMS).
• Maintain and organize the reception area, ensuring it's clean and inviting.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Coordinate with housekeeping, dining, and other departments to ensure smooth operations.
• Monitor and maintain security protocols, including key control and guest access.
• Assist with special requests and events, contributing to a memorable guest experience.
• Provide exceptional customer service, ensuring guest satisfaction and positive feedback.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience as a Hotel Receptionist or similar role in the hospitality industry.
• Excellent communication skills in English and Bahasa Indonesia.
• Strong organizational and multitasking abilities.
• Familiarity with Property Management Systems (PMS) such as Opera, Cendyn, or similar.
• Ability to work in a fast-paced, high-energy environment.
• Customer service orientation with a focus on guest satisfaction.
• Proven ability to handle confidential information with discretion.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

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