Customer Service Representative (DHL Account) - Inland Corporation

Join Inland Corporation as a Customer Service Representative (DHL Account) and become a key player in delivering exceptional service to one of the world’s leading logistics providers. Based in the vibrant region of Badung, Bali, this role offers a dynamic environment where you'll handle customer inquiries, manage accounts, and ensure seamless operations for DHL's clients in Indonesia. You'll be part of a team that values innovation, customer satisfaction, and professional growth.

As a Customer Service Representative, you'll be responsible for providing top-notch customer service, resolving issues promptly, and maintaining strong relationships with clients. This position is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding service. With Inland Corporation, you'll have the opportunity to grow your career while contributing to a global logistics leader.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat.
• Manage and update DHL account information in the CRM system.
• Process and verify customer orders, ensuring accuracy and completeness.
• Provide shipping solutions and advice to customers, leveraging DHL's services.
• Monitor and report on customer service metrics to improve performance.
• Collaborate with internal teams to resolve complex customer issues.
• Stay updated with DHL's service offerings and industry trends.
• Ensure compliance with DHL's policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum 2 years of experience in customer service or account management.
• Proficient in using CRM systems like Salesforce or HubSpot.
• Excellent communication skills in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with logistics and shipping processes.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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