Customer Service Teller

Join Bpr Karyajatnika Sadaya as a Customer Service Teller in Bandung and become a key player in delivering exceptional banking services. This role is perfect for individuals who thrive in customer-facing environments and are passionate about financial services. As a Customer Service Teller, you will be the first point of contact for our customers, ensuring their banking needs are met with efficiency and professionalism.

Bpr Karyajatnika Sadaya is a trusted financial institution in Bandung, known for its commitment to customer satisfaction and community development. With a strong focus on innovation and customer-centric services, we are dedicated to providing the best banking experience to our clients. In this role, you will use tools like BPR KS Mobile Banking and Core Banking System to manage transactions and customer inquiries seamlessly.

Every day, you will handle customer transactions, provide financial advice, and resolve customer issues with a smile. This is an opportunity to grow within a supportive and dynamic team, where your contributions will directly impact our customers' banking experience.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by assisting customers with their banking needs, including account openings, transactions, and inquiries.
• Use BPR KS Mobile Banking and Core Banking System to process transactions accurately and efficiently.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Promote cross-selling and up-selling opportunities to enhance customer retention and loyalty.
• Maintain accurate and up-to-date customer records.
• Follow all banking regulations and internal policies to ensure compliance.
• Participate in training sessions to stay updated with the latest banking products and services.
• Collaborate with the team to achieve daily and monthly performance targets.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or banking.
• Excellent communication and interpersonal skills.
• Familiarity with basic banking operations and products.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proficiency in using computers and basic software applications.
• Knowledge of Indonesian banking regulations and practices.
• Ability to work as part of a team and contribute positively to the team environment.

🛠️ Keahlian

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